erek 4d Casino & Sportsbook FAQ

We require a government-issued photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). For users in Jakarta, Surabaya, Bandung, and other major cities, we accept digital uploads via the app or website. Upload both documents clearly and ensure all text is legible. Our verification team reviews submissions during business hours and notifies you of approval or rejection within one working day. If a document is unclear, we will ask you to resubmit.

No. We allow one account per person. If we detect multiple accounts linked to the same identity, phone number, or payment method, we may suspend all accounts and forfeit any balance. This policy protects the integrity of our platform and prevents abuse. If you have forgotten your password or username, use the account recovery tool on the login page. If you cannot recover your account, contact our support team and we will help you regain access.

We do not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own fees depending on your account type and transaction size. We recommend checking with your payment provider before depositing. Withdrawal requests are processed without our fee, but your bank may deduct a small transfer charge. All fees charged by third parties are outside our control.

Withdrawal requests are reviewed during our business hours. Standard review time is one to two working days. Once approved, the funds are sent to your bank or payment provider, which may take an additional one to three working days depending on the method. During holidays such as Idul Fitri or Idul Adha, processing may take longer. You can check the status of your withdrawal request in your account under "Transaction History". If a withdrawal is delayed beyond the expected window, contact our support team with your transaction ID.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are hosted by real dealers in multi-camera studios. You see the dealer and other players in real time and interact via chat. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games with scheduled tournaments running daily and weekly. Slots use random number generation; live tables use physical cards or wheels. Both are available on the erek 4d app and website. Live tables require faster internet; slots work on slower connections.

Our loyalty programme rewards active users with tier status based on cumulative activity. As you deposit and play, you earn points that move you through tiers (Bronze, Silver, Gold, Platinum). Each tier unlocks benefits such as faster withdrawal processing, exclusive tournament access, and birthday bonuses. Your tier resets annually. You can view your current tier and points balance in your account dashboard. Tier benefits are non-transferable and apply only to your account. During major events like Piala AFF or Liga 1 finals, we may offer bonus points or special tier promotions.

We provide several account-control tools in your settings: you can change your password, update your email and phone number, view your login history, and manage payment methods. You can also set a session timeout (automatic logout after inactivity) and enable two-factor authentication for added security. If you suspect unauthorized access, change your password immediately and contact our support team. We do not offer account suspension or account controls features; if you wish to close your account permanently, contact support with your request and we will process it within one working day.

Our support team handles English and Indonesian. We are available during business hours (Monday to Friday, 09:00–18:00 local time) via email and live chat. Response time is typically within two hours during business hours. On weekends and public holidays, support is limited; urgent issues may be addressed the next business day. For account recovery, KYC questions, or payment disputes, email us with your account ID and a clear description of your issue. We will respond with next steps and any documents we need from you.